First National Real Estate Balwyn North :: Urgent Repairs

Urgent Repairs



What is classified as an URGENT repair?

In accordance with the Residential Tenancies Act 1997, an urgent repair is: 

  • burst water service.
  • blocked or broken toilet system
  • serious roof leak
  • gas leak
  • dangerous electrical fault
  • flooding or serious flood damage
  • serious storm or fire damage
  • failure or breakdown of any essential service or appliance provided by a landlord for hot water, water, cooking, heating, or laundering.
  • failure or breakdown of the gas, electricity or water supply
  • any fault or damage in the premises that makes the premises unsafe or insecure.
  • an appliance, fitting or fixture that is not working properly and causes a substantial amount of water to be wasted, including dishwasher.
  • a serious fault in a lift or staircase
  • air conditioning
  • safety devices
  • mould and dampness



How to request urgent repairs – Call 8595 2481 during business hours


During business hours (9:00am to 5:00pm Mon-Fri) please contact your Property Manager to arrange urgent repairs on 03 8595 2481 or call Elma Tang directly: 0466 714 008


After hours please contact


Joseph Yap            0412 582 318

Elma Tang              0466 714 008

Gina Croce-Yap     0425 699 953